9FT 3-Tier Sunbrella Patio Umbrella with Aluminum Pole & Fade-Resistant Acrylic Canopy - Chestnut Brown for Outdoor Dining, Poolside Lounging & Backyard Decor

Love it!!When closing our new umbrella on Memorial Day, I noticed a section about 1 1/2” - 2” long where there was a gap in a seam. Since it was brand new and fairly pricey, I decided to initiate a return/exchange, because otherwise, we really loved the umbrella and needed it badly. Included with it was a card with all customer service contact info for Viney, so I emailed them really late that evening with two pics of the defect, expressing my disappointment and slight aggravation at needing to return it for an exchange. To my complete surprise, early next morning I had a return email from Viney apologizing for the inconvenience, informing me they had already ordered a replacement, and saying not to bother returning the first one but to keep it for our inconvenience. Honestly, I can probably repair the hole, but just didn’t feel I should have to for what we had paid. In my opinion, THIS is the first class customer service that is almost unheard of nowadays, and I would order again from them without hesitation. Second umbrella arrived on Friday afternoon in perfect condition, too. Very happy with the purchase and the company!Used on a deck table,the 9’ size was perfect for complete coverageWe were looking for an umbrella that did a great job protecting us from the sun and still looked good. This one is made of high quality and very sturdy when the winds start blowing. It cost more than many of the other umbrellas, but as they say, you get what you pay for. I feel it is worth it as it should last us many summers of enjoyment. The new modern crank is very cool, and we love the rachet sound when closing it down. My only concern is that it comes with a safety pin at the top. It is hard to reach for us, so we don't use it and it clangs on the sides of the bar sometimes. I guess we could easily remove it, so not big deal.*edited to 5 stars* - customer service reached out and offered full refund or replacement. No requirement for review update either but this is really amazing customer service. I’d absolutely try it again - especially given how rare it is to find sunbrella fabric at such a reasonable cost. Other than our one incident I should add we have another one (not the 3 tier but the one tier) from the same company from last year that has lasted all year with no issues and zero fading.We really loved this umbrella but I can no longer recommend. We’ve had for two months and it was in the closed position on a 200lb metal base and we had some wind last night and the umbrella is now at the bottom of my pool with a broken pole at the top.This is a great looking and very well built umbrella. Highly recommend it.I got my umbrella not too long ago, I liked it so far looks durable, easy to assemble, the color is nice. Only time will tell about the fading. Can’t wait for my next pool party. ☺️Very easy to assemble and gives Very great sunlight protection